SEBI Registered Investment Advisors
Grievance Redressal/Escalation Matrix
Escalation Matrix
| Details of Designation |
Contact Person Name |
Address where the physical address location |
Contact No. |
Email-Id |
Working hours when complainant can call |
| Customer Care |
Mr Tejas Shah |
301, Plot no.84, Siddhi Grandeur, Sector 19, Kharghar, Navi Mumbai 410 210, Maharashtra |
+91 8097216770 |
connect@phaedrus.co.in |
Mon-Thurs
8:30am - 4:30pm |
| Head - Customer Care |
NA |
| Compliance Officer |
Mr Govind Pathak |
301, Plot no.84, Siddhi Grandeur, Sector 19, Kharghar, Navi Mumbai 410 210, Maharashtra |
+91 9867024365 |
govind@phaedrus.co.in |
Mon-Thurs
8:30am - 4:30pm |
| CEO |
NA |
| Principal Officer |
Same as Compliance Officer |
Grievance Policy
- In case of any query or complain, please write to connect@phaedrus.co.in or call +91-80972-16770.
- Clients expect a reply within 10 working days of contacting us.
- If you are not satisfied with our response, you can lodge your grievance with SEBI at https://scores.sebi.gov.in or you may also write to any of the offices of SEBI or call their tollfree helpline – 1800 227575/ 1800 2667575.
- SCORES may be accessed thorough SCORES mobile application as well. Click here to download the app.
- ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”.
- A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link https://smartodr.in.